We love trash away! I have not had one single issue with this trash service and I'd be ok if I had to pay a little more. That's how satisfied I am. There were 2 weeks in a row that we forgot to put our cans out, it was a crazy time....I called and they said it was at the discretion of the driver but theyd reach out to him. They came back! While I know this isnt something I could make a habit of it was nice and they didnt have to give me that courtesy. There is NO WAY my last trash company would have done this, no way. Trash away always answers the phone, always... they take quick payment and keep my cans tidy on my curb. We love them!